Last updated:25-09-23
Welcome to ShilajitCore.com (the “Website”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information. It also outlines our delivery, return, and refund terms for products purchased from our store.
By using our Website, you agree to this policy.
When you use our Website or purchase a product, we may collect the following information:
Name, billing address, and shipping address.
Contact details (email, phone number).
Payment information (processed securely via third-party providers such as Stripe/Klarna/PayPal – we never store full card details).
Purchase history and account preferences.
Technical data such as IP address, browser type, and cookies.
We use your personal information to:
Process and deliver your orders.
Provide customer service and respond to inquiries.
Improve our website, products, and services.
Send order confirmations, shipping updates, and occasional marketing communications (if you consent).
Comply with legal, tax, and accounting obligations.
We use cookies to enhance your browsing experience and to analyze traffic. You can adjust cookie settings in your browser. Some features may not work properly if cookies are disabled.
We do not sell or rent your personal data.
We only share information with trusted third parties when necessary, such as:
Payment providers (Stripe, Klarna, PayPal).
Shipping carriers.
IT service providers hosting our website.
Authorities when legally required.
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
We use SSL encryption and industry-standard safeguards to protect your information. However, no online service can be 100% secure.
As a customer in the EU/EEA, you have the right to:
Access the personal data we hold about you.
Request corrections or deletion of your data.
Restrict or object to certain processing activities.
Withdraw consent for marketing at any time.
File a complaint with your local Data Protection Authority.
To exercise your rights, contact us at: info@shilajitcore.com
Processing Time: Orders are typically processed within 1–2 business days.
Shipping Time: Estimated delivery within 3–7 business days within Europe and 7–14 business days internationally, depending on destination.
Carriers: We work with reliable courier partners (e.g., DHL, PostNord, UPS, FedEx).
Tracking: Once shipped, you will receive a tracking number via email.
Customs & Duties: International customers are responsible for any import duties or taxes applied by their country.
We want you to be fully satisfied with your purchase. If for any reason you are not, please review our return terms below:
Return Window: You may return unopened and unused products within 14 days of delivery (in accordance with EU consumer law).
Condition: Items must be returned in original packaging, unopened, and sealed for hygiene reasons.
Process: To request a return, please contact us at info@shilajitcore.com with your order number and reason for return.
Refunds: Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Non-Returnable Items: Opened or used products, perishable goods, and promotional/free items are non-refundable.
Return Shipping: Customers are responsible for return shipping costs unless the item was faulty or incorrect.
We only replace defective or damaged items. If you need an exchange, please email us at info@shilajitcore.com.
If you have any questions about this Privacy Policy, Delivery, or Return Terms, please contact us:
📧 Email: info@shilajitcore.com
🌍 Website: https://shilajitcore.com
